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FAQ

SEXY SECRETS

Q: Are my personal details kept private and confidential?

A: Yes your privacy is paramount. No private information is passed on or sold to any third party entity. We dispatch your goods in house and do not drop ship or use a third party to process your order. We do not retain any credit card details and all orders are processed via eWay Payment Gateway. No sensitive financial information is kept.

Q: What appears on my credit card statement?

A: We use a discreet billing name for all credit card transactions. The payment billing name will appear as “Tinapher Towers” on your statement and there is no reference to an Adult store at all shown.

All parcels are dispatched in plain non see through packaging or Australia Post custom packaging (depending on the size of your order), with a non-descript label and our return PO Box shown.

We ensure your complete discretion at all times.

Q: Are all shown items kept in stock?

A: Yes, we generally have full inventory of all items listed on our website and we are able to supply on most occasions, on the same day you place the order. Our inventory database is kept up to date and as soon as an item sells out, on most occasions that item will disappear from the product page immediately.

On the rare occasion that we are unable to fulfil a customer order, our customer service team will contact you within one working day of you making your purchase, and seek your further advice.

You can then choose one of the following options:

a. Cancel your order for a complete refund.

b. Order a similar substitute that we have in stock at that time.

c. Wait a few extra days while we order your product to arrive at our warehouse.

Q: Do you provide discreet and anonymous parcel delivery?

A: At Sexy Secrets we pride ourselves on keeping your personal details safe and secure. All orders are sent in non-descript plain packaging with the no store name printed on the address label. Deliveries are always sent to you in a discreet fast method with Australia Post parcel services.

Parcel Tracking

All customer orders are collected from our warehouse daily and shipped via Australia Post for fast accurate delivery Australia wide (www.auspost.com.au for tracking)

Q: What are the delivery charges?

A: We dispatch orders through our logistics partner Australia Post. Australia Post parcel services provide reliable, fast, deliveries.

  • All orders over $200 are delivered freight free within Australia.
  • Orders under $200 will be sent at a flat rate of $15 anywhere within Australia.
  • We also offer premium super-fast, trackable, and reliable Express Post delivery for a flat rate of $20 anywhere within Australia.

Q: When will I receive my order?

A: All orders received prior to 1p.m. EST are shipped same day Monday to Friday (Excl. Public Holidays). Orders received after 1 pm will leave the following day. Allow up to 48 hours delivery for orders delivered to major capital cities along the East Coast of Australia including Adelaide. All other regions allow a maximum of five (5) working days for your delivery to arrive unless using the Express Post service.

Q: Do I need to sign for my order?

A: No. On most occasions Australia Post will deliver your parcel direct to your home and occasionally if it does not fit in your mail box the driver will leave a card advising you to collect your parcel from a nearby Post Office. Express Post services can be requested at a premium price and this would then give you a tracking number and faster delivery times. Please choose on the logistics options if you would prefer your item be sent via Express Post. This service would be at a cost of $20.00

Q: Do you deliver outside Australia?

A: Generally no. We deliver mostly throughout Australia and occasionally New Zealand..

Q: Do you ship to P.O. Boxes?

A: Yes within Australia only.

Q: Do you match competitor prices?

WEB STORE

Sexy Secrets online is committed to remaining price competitive on identical stock offers. If you find a cheaper price elsewhere contact our customer service sales staff for further price information on 1800 249 569. You may need to provide the competitors URL address so that we can verify the competitors price and allow us to make a counter offer.

RETAIL STORES

Sexy Secrets will beat any of its competitors recommended retail advertised price (excluding online adult store prices). Call our customer service line 1800 249 569 and speak to one of our friendly representatives.

Q: Can I place a bulk online order?

A: Yes we may consider special pricing on bulk orders contact our online support team with your request prior to ordering online for our best bulk price. Email sales@sexysecretsshop.com.au.

Q: What payment types do you accept?

Online

Sexysecretsshop.com.au accepts all major credit cards including Visa, Mastercard, American Express, Telephone orders, Fax orders, and Money orders.

Sexy Secrets store

Accepts cash, EFTPOS, debit cards, and all major credit cards. We do not accept trade or personal cheques.