Sexy Secrets FAQs

Yes your privacy is paramount to us. No private information is kept nor sold to any third party entity. Dispatch of your goods is kept inhouse and we do not dropship from outside sources. We do not retain any credit card details and all orders are processed via eWay Payment Gateway. No sensitive financial information is kept.

We use a discreet billing name for all credit card transactions. The payment billing name will appear as “Tinapher Towers” on your statement and there is no reference to an Adult store at all shown.

All parcels are dispatched in plain non see through packaging or Australia Post custom packaging (depending on the size of your order), with a non-descript label and our return PO Box shown.

We ensure your complete discretion at all times. 

In store transactions made via our EFTPOS sales terminal will appear as (location) Books. For instance a Purchase made from the Carrum Downs shop with show as Carrum Downs Books on your statement.

Yes, we generally have full inventory of most items listed on our site and we are able to supply on most occasions the same day you place your order. Our database is kept up to date and as soon as an item sells out, on most occasions that item will disappear from the product page immediately.

On the rare occasion that we are unable to fulfil a customer order, our customer service team will contact you within one working day of you completing your cart, and seek your further advice.

You can then choose one of the following options:

a. Cancel your order for a complete refund.

b. Order a similar substitute that we have in stock at that time with no loss to yourself.

c. Wait a few extra days whilst we order your product to arrive at our warehouse. 

At Sexy Secrets we pride ourselves on keeping your personal details safe and secure. All orders are sent in non-descript plain packaging with the no store name printed on the address label. Deliveries are always sent to you in a discreet fast method with Australia Post parcel services.

Parcel Tracking

All customer orders are collected from our warehouse daily and shipped via Australia Post for fast accurate delivery Australia wide (www.auspost.com.au for tracking). You will receive notification when your order has been dispatched along with a provided tracking number. 

We dispatch orders through our logistics partner Australia Post. Aust Post parcel services provide reliable, fast, deliveries.

• All orders over $100 are delivered freight free across all of Australia on standard postal delivery. 
• Orders under $100 will be sent at a flat rate of $10 anywhere within Australia.

All orders received prior to 5pm.. EST are shipped same day Monday to Friday (Excl. Public Holidays). Orders received after 5pm will dispatch the following day. Allow up to 48 hours delivery to major capital cities with the exception of Perth which may take a little longer to arrive. For regional zones allow a maximum of five (5) working days for your order to arrive. We generally ship via Australia Post Express Post Services. 

Your parcel will be sent directly to the address you provided on checkout and you are not required to be there waiting for the order to arrive. If you are not there to receive your parcel, the courier will leave a card with instructions as to where your item was re-directed. Take the card provided with you to your local Australia Post office complete with ID and you will be able to collect your order from the clerk.

No. At this stage we only ship within Australia.

Yes within Australia only. If you want the convenience and discreet nature of shipping to a P.O. Box, we will send it there as per your wishes. A card may be left in place of the parcel if the box is too small to contain your delivery and you will be able to collect from the postal clerk. 

WEB STORE

Sexy Secrets online is committed to remaining price competitive on identical stock offers. If you find a cheaper price elsewhere contact our customer service sales staff for further price information on 1800 249 569. You may need to provide the competitors URL address so that we can verify the competitors price and allow us to make a counter offer. We do not guarantee to beat every online price. 

RETAIL STORES

Sexy Secrets will beat any of its competitors recommended retail advertised price (excluding online adult store prices). Call our customer service line 1800 249 569 and speak to one of our friendly representatives. We will match our online price provided you show the sales attendant the item as shown on our website at the time of making a purchase. Note. Our price match offer only applies to products not listed as a sale item. 

Yes we may consider special pricing on bulk orders. Contact our online support team with your request prior to ordering online for our best price.

Email sales@sexysecretsshop.com.au.

Or call on 1800 249 569

Online

Sexysecretsshop.com.au accepts all major credit cards including Visa, Mastercard, American Express, Telephone orders, Fax orders, Money orders and ZipPay.

Sexy Secrets store

Accepts Cash EFTPOS, Debit Cards All major credit cards including Visa Mastercard and Amex, ZipPay. We do not accept cheques. 

To place a Click and Collect order, browse our online store and follow the process as if you were placing a regular web order. Add your desired item/items to cart and when you are on the shipping page you simply select 'Local Click and Collect (Carrum Downs)' instead of shipping and follow the prompts to finish placing your order. 

When your order is ready to be collected you will receive a notification from us via the email and or phone number you provided to us at checkout.

Please Note: During the COVID-19 Pandemic, our click and collect service is Contactless, meaning our retail store is closed to the public so you need to remain in your Vehicle when picking up a Click and Collect order. 

This also means our staff are working on reduced hours fulfilling Click and Collect orders so an agreed pick time that suits both yourself and our staff will need to be arranged prior to you collecting your order.