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Last Updated: 8 July 2026
At Sexy Secrets, we are committed to protecting your privacy and handling your personal information with care, discretion, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit or make a purchase from sexysecretsshop.com.au, visit our retail store, contact us, or otherwise interact with our business.
By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.
Sexy Secrets is an Australian-owned adult wellness retailer operated by Tinapher Towers Pty Ltd.
We are committed to providing a safe, respectful and discreet shopping experience for our customers, both online and in-store.
If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details provided at the end of this policy.
Depending on how you interact with us, we may collect personal information including:
Your name
Billing and delivery addresses
Email address
Telephone number
Details relating to your orders and purchases
Payment information required to process your purchase through our secure payment providers
Communications you send to us, including enquiries and customer support requests
Information you provide when subscribing to our email updates or promotional offers
We only collect personal information that is reasonably necessary to provide our products and services or where otherwise required or permitted by law.
When you visit our website, certain information may be collected automatically, including:
Your IP address
Browser type and version
Device type
Time zone
Pages viewed
Products viewed
Time spent on our website
Referring websites or search terms
Website usage statistics
This information helps us understand how visitors use our website, improve our services and maintain the security of our systems.
Some of this information may not identify you personally unless it is linked with other information we hold.
Our website uses cookies and similar technologies to improve your browsing experience and help our website function correctly.
Cookies may be used to:
Remember your shopping cart
Save website preferences
Improve website functionality
Measure website performance
Better understand how visitors use our website
Support marketing and advertising activities
Most web browsers allow you to disable or manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
For more information about cookies, visit www.allaboutcookies.org.
Our website may use technologies such as:
Cookies
Log files
Web beacons
Tags
Pixels
These technologies help us understand website performance, improve user experience and assist with website security and marketing effectiveness.
We may also use Google Analytics and Meta Pixel to better understand how visitors interact with our website and to help improve our online services and advertising. These services may collect information about your use of our website in accordance with their own privacy policies.
We use the personal information we collect to provide our products and services, process your orders, and improve your shopping experience.
Depending on how you interact with us, we may use your personal information to:
Process and fulfil your online orders.
Process payments securely through our authorised payment providers.
Arrange shipping and provide order confirmations and tracking information.
Respond to your enquiries and provide customer support.
Communicate with you about your order or account.
Help detect and prevent fraud or other unauthorised activity.
Improve our website, products and services.
Monitor website performance and customer experience.
Comply with our legal obligations.
Send promotional emails or marketing communications where you have chosen to receive them. You can unsubscribe from these communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Online payments are processed securely through trusted third-party payment providers.
Depending on the payment method you choose, your payment may be processed through services such as:
Shopify Payments
PayPal
Afterpay
Zip Pay
Visa
Mastercard
American Express
Sexy Secrets does not store your full credit card details on our systems. Payment information is securely processed by the relevant payment provider in accordance with their own privacy and security policies.
Our online store is hosted by Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services to you.
When you use our website, some of your personal information may be collected and processed through Shopify as part of providing our online store.
You can read more about how Shopify collects and uses personal information by visiting:
https://www.shopify.com/legal/privacy
Our website may use Google Analytics to help us understand how visitors use our website and to improve the performance of our online store.
Google Analytics may collect information such as your device, browser type, pages visited and time spent on our website.
You can learn more about how Google collects and processes data by visiting:
https://policies.google.com/privacy
You can also opt out of Google Analytics by installing Google's browser add-on:
https://tools.google.com/dlpage/gaoptout
We may use Meta Pixel and related technologies to better understand how visitors interact with our website and to measure the effectiveness of our advertising.
Meta may collect information about your visit to our website, including pages viewed, products viewed and actions taken. This information may be used to help deliver more relevant advertising through Meta platforms.
For more information about how Meta handles personal information, please refer to Meta's Privacy Policy.
If you subscribe to our mailing list or choose to receive promotional communications from us, we may occasionally send you information about new products, promotions, special offers or other updates that may be of interest.
While we provide customers with the opportunity to subscribe to our mailing list, we only send marketing communications where permitted by law and where you have chosen to receive them.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us directly.
We respect your privacy and do not sell your personal information.
We may share your personal information with trusted third-party service providers where necessary to operate our business and provide our products and services. These may include:
Shopify, to operate our online store.
Payment providers to securely process payments.
Australia Post and other delivery providers to fulfil your orders.
Website hosting and technology providers.
Analytics and advertising providers, including Google and Meta.
Professional advisers, including accountants, legal advisers or insurers where reasonably necessary.
Government agencies, regulators or law enforcement authorities where required or authorised by law.
We only disclose personal information where it is reasonably necessary for the services being provided or where we are legally required or permitted to do so.
We may use or disclose your personal information to:
Verify your identity.
Detect and investigate suspected fraud or unlawful activity.
Enforce our Terms and Conditions.
Protect the rights, property or safety of Sexy Secrets, our customers or others.
Comply with applicable Australian laws, regulations, court orders or lawful requests from government authorities.
We take the security of your personal information seriously and use reasonable measures to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures may include:
Secure payment processing through trusted payment providers.
Secure website hosting and encrypted connections where appropriate.
Restricted access to personal information.
Internal processes designed to help protect the information we hold.
While we take reasonable steps to safeguard your personal information, no method of transmitting information over the internet or storing electronic data is completely secure. As such, we cannot guarantee the absolute security of information transmitted to or from our website.
Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and to request that we correct information that is inaccurate, incomplete or out of date.
We ask that you ensure the personal information you provide to us is accurate and kept up to date so that we can continue to provide our products and services effectively.
To request access to or correction of your personal information, please contact us using the details provided at the end of this Privacy Policy.
Before providing access to your personal information or making corrections, we may ask you to verify your identity to help protect your privacy and the security of your information.
If we are unable to provide access to or correct your personal information, we will explain the reasons where required by law.
We may decline requests that are unreasonable, frivolous, vexatious, would unreasonably impact the privacy of others, involve disproportionate technical effort or expense, or where we are otherwise permitted or required to do so under applicable law.
We retain personal information only for as long as reasonably necessary to:
Provide our products and services.
Meet our legal and regulatory obligations.
Resolve disputes.
Enforce our agreements.
Maintain appropriate business records.
When you place an order through our website, we will generally retain your Order Information unless you request that it be deleted, or unless we are required by law to retain it for a longer period.
Please note that due to the way electronic systems and backups operate, copies of your information may remain in secure backup systems for a period of time after deletion from our active systems.
Some web browsers provide a "Do Not Track" (DNT) setting that allows you to indicate your preference regarding online tracking.
At this time, our website does not respond differently to Do Not Track signals received from web browsers, as there is currently no consistent industry standard for recognising or implementing these signals.
If our practices change in the future, this Privacy Policy will be updated accordingly.
We take reasonable steps to ensure that the personal information we collect is accurate, complete and up to date.
If you believe any information we hold about you is incorrect or has changed, please contact us so we can update our records.
Keeping your information accurate helps us provide better service and ensures your orders and communications are processed correctly.
From time to time, our website may contain links to third-party websites, services, advertisements or other content that is not operated or controlled by Sexy Secrets.
These links are provided for your convenience only. If you choose to visit a third-party website, any personal information you provide to that website will be handled according to that website's own privacy policy.
Sexy Secrets is not responsible for the privacy, security or data handling practices of third-party websites. We encourage you to review the privacy policies of any external websites before providing them with personal information.
Sexy Secrets is an adult-only business.
You must be at least 18 years of age to use our website, make a purchase, or enter our Epping retail store.
By using our website or purchasing products from us, you confirm that you meet this age requirement.
We understand that purchasing intimate wellness products is a personal matter.
Sexy Secrets is committed to handling your personal information with care, respect and discretion. We take reasonable steps to protect your privacy throughout your shopping experience, whether you shop online or visit our Epping retail store.
For information about our discreet packaging and delivery practices, please refer to our Shipping and FAQs pages.
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us.
Sexy Secrets Management
Tinapher Towers Pty Ltd
541 High Street
Epping VIC 3076
Australia
Email: info@sexysecretsshop.com.au
Phone: 03 9408 6900
If you have a concern about how we handle your personal information, please contact us first so we can investigate and attempt to resolve the issue.
We will respond to your complaint within a reasonable timeframe and work with you to address your concerns.
If you are not satisfied with our response, or believe your complaint has not been resolved appropriately, you may contact the:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au/privacy
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Postal Address:
GPO Box 5218
Sydney NSW 2001
or
GPO Box 2999
Canberra ACT 2601
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements or operational processes.
Any updates will be published on this page, and we encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
The current version of this Privacy Policy will always be available on our website.
Sexy Secrets is strictly an adult business. Customers must be over 18 years of age to make a purchase or enter our retail store.