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Returns & Exchange

Returns Policy

  1. This policy does not exclude or replace your rights given under Australian Consumer Law and regulations.
  1. From time to time, some products may be out of stock or are unavailable and we may not be able to fulfill all or part of your order. If this happens, we will refund you the price paid for the impacted Services.
  1. We may also withdraw or suspend from sale any good displayed on the Website, either temporarily or permanently, at any time and will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale of a particular product. Where a product has been withdrawn or suspended and your payment for the good has already been processed, we will refund any money paid to us. 
  1. Where we provide dimensions and measurements in the description of a product, the dimensions may vary marginally in real life, and it is your responsibility to ensure that the actual size is suitable for your purpose prior to submitting your order.

Change of mind

  1. We do not offer refund for change of mind so please choose carefully.

Proof of purchase

  1. All requests for a returns, refund, exchange or repair must be accompanied by a receipt, tax invoice or bank statement evidencing payment.

Consumer Guarantees

  1. If you believe that our products are faulty, you may have rights to a remedy under the Australian Consumer Law. We strongly encourage to use the product and bring any issues to our attention within 14 days. However, these remedies are not limited by a defined timeframe and the Australian Consumer Law recognises that the relevant time period varies based on the nature of the product, the price paid and any representations made at the purchase date.
  1. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.
  1. All claims require satisfactory proof of purchase 
  1. We will not provide a refund, exchange or repair where products are damaged through misuse or abnormal use.

Refunds

  1. Refunds will be actioned by within 14 days.

Our return address is:

Tinapher Towers (Sexy Secrets)
PO Box 8486
Carrum Downs
Vic. 3201